PHONE CALLS AT WORK
Authored by paian tampubolon
English, Other
10th Grade - Professional Development
Used 25+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Read the expression below, and determine the situation.
Good morning. This is Mike at ABC Computers. Could I speak to Mr. John, the Sales Manager?
Making phone calls
Receiving phone calls
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Read the expression below, and determine the situation.
Good morning, Company ABC. How may I help you?
Making phone calls
Receiving phone calls
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Expressions used when the person you want to speak to is unavailable
Can I leave a message for her?
Okay, thanks. I’ll call back later.
Could you tell him that I called, please?
Could you ask her to call me back, please?
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Expressions used when dealing with bad connections
I think we have a bad connection. Can I call you back?
I’m sorry, we have a bad connection. Could you speak a little louder, please?
I’m sorry, could you repeat that please?
Could you tell him that I called, please?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If we are taking an external call and talking to a customer, “How may I help you?” is common.
TRUE
FALSE
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If we are taking an internal call, we normally do not say “How may I help you?” For internal calls, saying your name and your department is usually sufficient.
TRUE
FALSE
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Expressions used to get the name of the caller if he/she doesn’t give it to you
I want to write your name.
May I ask who’s calling?
Who am I speaking with?
May I have your name please?
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