Tools Introduction
Authored by Jay Manejero
Other
Professional Development
Used 6+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Multiple Choice: What are the three divisions of TransCC?
Orders, Accounts, Logistics
Address, Accounts, Sales
Logistics, Email, Sales
Sales, Support, Orders
2.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
What are the issues that require an agent to utilize the TransCC? Select all that apply.
Dispatch Email
Kogan First Dispute
Order Follow Up
Return to Sender (RTS)
Order Confirmation Email
3.
FILL IN THE BLANKS QUESTION
20 sec • 1 pt
A Kogan tool where agents can check the outstanding credit, order history of the customer, and other customer information.
(a)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TRUE or FALSE
When the customers requested to cancel all Kogan related updates to be sent on their emails, we process this cancelation request through NIMDA under the tab Customer Look up.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When processing the cancellation of Kogan newsletter subscription, we use the Zendesk Macro: Successfully Unsubscribe as our response to customers.
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