Prepaid Only Day 1

if CST has "X" mark on SIM Icon, "Emergency Calls only”, Not Registered in a network, can’t make + Receive calls + No internet it considers

SIM capacity is 200 names and 30 SMS

The trouble shooting for Sim problem it’s called

Operator flapping between WE and another carrier it considers as

To recharge the damage voucher there are 5 numbers at least appears on voucher with voucher serial

You should check card sim serial status before recharge

International service means customer can take his line outside Egypt and make and receive calls normal

If customer complain as he cannot receive any SMS that means customer has SMS notification issue

If customer complain from mute issue in call it considered as

Customer in Roaming and Can’t make/Receive (calls/SMS), CCA first and second action