UR Dispostion Code Quiz Exam

A customer needed a ride at 3.45 pm, she tried three times but every time no rider’s accepted the request, Rifat from the UR team called him for booking the ride but since then the customer no longer needed the ride, Which Disposition code should be used for this call?

(a)  

UR CRM safe yet Called a rider to follow up whether he was going to pick up the customer or not. The rider replied that he is going to pick up the passenger. Which Disposition code should be used for this call?

(a)  

Sruti called at our helpline, where she said the rider misbehaved with her. CRM noted down the complaint details. Which Disposition code should be used for this call?

(a)  

CRM called a rider to survey his current ride experience but the rider was on a ride so he could not collect all the required information from the call. Which Disposition code should be used for this call?

(a)  

When we will select Sur-Q Disposition code?

(a)