Shift Management Workshop
Authored by Joana Louise Manalang
Fun, Other
1st Grade
Used 7+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
The coordination of People, Product and Equipment to achieve a smooth, consistent and profitable business operation.
Shift Management
Impact
Influence
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which sequence of Prioritization process is Correct?
Safety, Customer Comfort & Convenience, Quality & Service, Restaurant Function & Appearances
Customer Comfort & Conveniences, Safety, Quality & Service, Restaurant Function & Appearances
Safety, Quality & Service, Customer Comfort & Convenience, Restaurant Function & Appearances
Quality & Service, Safety, Customer Comfort & Convenience, Restaurant Function & Appearances
3.
FILL IN THE BLANKS QUESTION
10 sec • 1 pt
What begins with T, ends with T and has T in it?
(a)
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
All are set-up for Success Signals of Shift Management except one:
Customer Feedback Surveys
Pull Forward effectiveness
Guest Experience Leader Hours
Pre-shift/Post-shift Hours
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
It is the result of the decisions that you do or do not make and how this ultimately impacts the level of QSC that you deliver to your customers.
Compliments/Complaints
Floor Control
Sales
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
1
2
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What does M stands for in the GAME Method for Improving QSC?
Make a Plan
Make a Strategy
Make an Objective
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