Communication Skills

The transmission of messages or signals through unspoken gestures such as eye contact, facial expressions, etc.

Involves checking with the speaker on what she/he meant and resolving any confusion.

A two-way process in which information is revealed or exchanged with another person or group.

A form of verbal communication that includes writing and reading.

Specific items that can distort, destroy, or prevent communication.

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

The individual who initiates or delivers a message.

A form of verbal communication that includes speaking and listening.

The listener, reader, or observer; the individual to whom a message is directed toward.

When the message is transmitted through spoken words.