Costumer Service Quiz

It’s important to train our staff to give a __________ service - customers will expect them to be polite and respectful.

It takes less effort to keep _________ customers than to find new ones

Lisa has been named ‘Employee of the month’. Customers comment on how _________ she is to their personal needs - she’s always very helpful.

If you treat people well, you’ll always get _________ business with customers coming back time and time again.

They offer such _________ care and service – it would be hard to find a supplier with better standards.

The woman at the desk was so __________ when she spoke to me! I’ve taken my complaint to the manager.

One way to make sure customers remain _____ is to introduce a card where they receive points every time they shop with you.

I phoned yesterday about the fault and an hour later the technician was here. Now that’s what I’d call a _________ service

The hotel was rather __________. We won’t go there again.

We don’t aim to match our customers’ expectations. We aim to ________ them!