Ice Breaker Activity (UPE)

AT THE Maxis Sunway Pinnacle Contact Centre, there are no cubicles and no fixed seating. Instead, there is a lot of open space. True or False?

We have ______ Contact Center Consultants working _______ here at the Maxis Sunway Pinnacle Contact Center, including those manning our online assisted channels.

Delivering on these customer demands have proven to be a challenge in Contact Centers EXCEPT:

Maxis Contact Centre in Sunway Pinnacle manages all queries/transaction for below customer types EXCEPT:

Directing customers to the Maxis App using targeted information leads to significant call volume reduction. True or False?

The following are the best practices to improve contact center consultant utilization EXCEPT:

The following calls can be moved to online self-serve and interactive voice response utilization EXCEPT:

The following are self-service channels which contact center consultants aggressively encourage our customers to opt for EXCEPT:

The following transactions are now available to be fulfilled via the contact center EXCEPT:

The following are the different types of customers which contact center consultants encounter everyday: