Blackboard Final Assessment
Authored by Schittera Smith
Professional Development
Professional Development
Used 91+ times
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19 questions
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1.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Understanding the issue includes being able to describe the client issue in your own words.
True
False
2.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
If the client will not allow access into their site, you will not be able to troubleshoot the issue.
True
False
3.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
If a student says a specific discussion post is not expanding, we can replicate by going to any forum in the course and test it.
True
False
4.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
A customer reports Blackboard is down, you replicate the issue. This is considered a critical event and should be reported to a supervisor?
True
False
5.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
An instructor reports their grade center is not displaying in one of their courses. You can replicate the issue in that course.
This should be reported to a supervisor as a critical event.
True
False
6.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
"When editing items in a Content Area, you can do which of the following: (Choose only one)"
Edit an item's name
Edit an item's availability
Change the order of items
All of the above
7.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
After you have enrolled into a class and assisted the student with their issue. What else is needed to be done before you exit the course?
Check the Syllabus
Take a test to make sure everything is working
There is nothing else to do other then logging out
Quick Un-enroll from the course
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