Noom | Day 2
Authored by Cindy Castellon
Professional Development
Professional Development
Used 12+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How long does a refund take to show on the customer's end?
3-5 bss days
7-10 bss days
2-5 bss days
24-48 hours
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the customer wants to change his subscription plan, which ticket type will be?
Enrollment
Billing plan
Add-on
Service request
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Select only the Add-ons we offer (select all that apply)
Custom meal plan
Add a person
Workout guide
Extra book
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where do we go to see who is the customer's coach?
Supportland
Zendesk
JIRA
Group Magic
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following are part of our values? (Hint: there are 3)
Show empathy
Be integral
Be accountable
Embrace flexibility and creativity
We embrace change and initiate opportunity
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Select the 3 types of empathy
Cognitive
Passive
Emotional
Compassionate
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Select the options we have in SupportLand (Select All that apply)
See if the user is on his trial or not
Cancel a user's subscription
Refund
check if the app was installed
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