Focus Group Knowledge Check September
Authored by Anthony Aguilar
Computers
Professional Development
Used 5+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
11 questions
Show all answers
1.
OPEN ENDED QUESTION
2 mins • Ungraded
Your First and Last Name
Evaluate responses using AI:
OFF
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does ACI stand for?
Assignment Constraint Item
Affected Configuration Itinerary
Affected Configuration Item
None of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When escalating a ticket to RRT, FS, Sunprint, or CSD I must include an Affected CI
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
My ticket must always contain
Configuration item, KB attached, category, subcategory, and a template
Specified notes and Specified short description
Originated SD
All of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does CI stand for?
Category Item
Control Item
Corrected Item
Configuration Item
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are valid # Hashtags
#RRT
#RRTWT
RRWTT
RTWRT
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In what area should a # (hashtag) be documented on the ticket?
Troubleshooting notes
Work Notes
Short Description
Special Instructions
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Microsoft
or continue with
%20(1).png)
Apple
Others
Already have an account?
