Customer Service
Authored by Nurul Safawati
Fun
1st - 5th Grade
Used 94+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
My personal rule of ________________ is that I never argue with customers.
finger
thumb
toe
nail
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Last year, we lost a lot of customers ______________ our competitor
for
to
on
with
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Usually it's easier to _________________________ an existing customer than to gain a new one.
stick
hold
keep
leave
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
We have a card for loyal customers to ________________ their loyalty.
boost
measure
reward
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is customer service?
when a business meets customer needs
The service provided to customers before, during and after purchasing a product
a method of production
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is rule number 1 in customer service?
Customer is always right
keep asking them for more
Yes we can
A good customer is a profitable customer
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A satisfied customer tends to be all of the following except...
more loyal
more profitable
more costly
more responsive to promotion
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