Silver Label Course 301-302
Authored by ASUS University
Professional Development
Professional Development
Used 6+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What do you call the sales technique aimed at persuading customers to purchase a more expensive and upgraded version of the initial item chose by the customer for the purpose of making a larger sale?
Recommendation Selling
Down selling
Premium Selling
None of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Identify the statement if its true or false. When it comes to buying, Customer are rational.
TRUE
FALSE
3.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Premium selling is also called...
(a)
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
In Upselling, it is important to know your products intimately. Why?
So you can brag to your customer the brand you carry is good and widely known.
All customers are not techie so you can teach them all they need to know.
Customers are rational.
Customers want to buy from people who know more about the products than they do.
5.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
In Upselling, its important to use a medium like product guide when recommending products. Why? Select 2.
Product guides contains company specific information that can help you sell the unit to those customer who are not aware to your brand.
Because you can use this medium as a chance to tell your customer all possible selection in detail.
Product guides contains all specific stores and competitors to find more option and great deals to choose from.
None of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Showing the benefits of the upgraded version beside the initial chosen item can help in upselling. Yes or No.
YES
NO
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Keep your upselling activities limited and don't push them too hard. Why? Give 2 answers.
Customers don't like talkative sales person and likes to stick to the things they new.
Customers don't like to be bombarded with many upsell offers and may start objecting them.
Customers are straght to the point. They need to know the freebies first before anything else.
Your credibility may drop and your customers will refuse buying from you at all.
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