Front Office
Authored by Aslinda Idris
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University
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Handles everything related to selling sleeping rooms and interacting with guests.
front office
bell hop
door attendant
engineers
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.
Night audio
Night audit
Night desk
Night operation
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The front office operation is headed up by the:
Front Desk Manager
Front Office Manager
Front Office Supervisor
Front Office Supervisor
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The rooms division consists of two departments:
Front office and engineering
Housekeeping and engineering
Housekeeping and the front office
Security and front office
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.
Cashier
Comptroller
Concierge
Conductor
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.
Front desk
Front office
Lobby
Parking lot
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Revenue of the hotel mainly came from
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