Design Thinking Process

Define

Empathise

Ideate

Prototype

Define

Test

Empathise

Prototype

Define

Ideate

Empathise

Test

Ideate

Define

Prototype

Test

Prototype

Ideate

Define

Test

Encourage the person to talk about experiences.

Ask follow-up questions to get more information.

Try to uncover needs people may or may not be aware of.

Encourage short answers that get right to the point.

Create a composite user to give perspective to the solution

Develop a Point of View statement to state user's need

Define as many possible solutions to the problem as possible

Recognise a challenge with a "How Might We" question

Consider the practicality of each idea before sharing it.

Generate as many ideas as possible.

Reference the How Might We question frequently.

Don't worry about how good other peoples' ideas are.

A prototype needs to be a realistic model.

The point is to get your idea out into the physical world.

You shouldn't worry about how someone might interact with it.

You shouldn't consider your composite user at this stage.

It is an opportunity to refine the solution.

You should come up with new ideas during the Test step.

Only consider positive feedback to get the best result.

You should assume that your solution can be made better.