Dealing with complaint
Authored by Liana Masela
English
University
CCSS covered
Used 23+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the meaning of "complaint" ?
Keluhan
Pemesanan
Barang
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the meaning of "Front Officer"
Tamu
Petugas depan
Penjaga keamanan
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the meaning of "Guest"
Tebakan
Tamu
Petugas depan
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the meaning of "problem" ?
Masalah
Tugas
Barang
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the meaning of "uniform" ?
Baju pramuka
Baju seragam
Baju batik
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Guest : The AC in my room is not working well
Front Officer: __________________
No, thank you
We are so sorry. Let me contact the repairman to fix it.
Yes, please
Tags
CCSS.L.1.6
CCSS.L.3.6
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hotel Manager : One of the button in the uniform is lost
Designer : _____________________
Yes, please
It's okay, thank you
Please, accept our apologize. We will fix it.
Tags
CCSS.L.1.6
CCSS.L.3.6
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