Customer Service
Authored by Vic Phares
Professional Development
Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Identify the benefits of good customer service to the business.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which is not a way to provide consistent and reliable service?
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A customer service problem happens when
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Interpersonal skills are valuable to an employer because they include the following:
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In order to provide good service, employees should give customers...
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What do customers expect business employees to be?
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How should you deal with a furious customer yelling at you because of a billing error?
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