Wave 34A PST WK3 to WK4
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1st Grade
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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How much is the Payment Support Fee?
$5
$8
$10
$20
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
The customer can avoid $10 Payment Support Fee by using the following
T-Mobile Web
T-Mobile App
Retail
Team of Experts (Care)
dial *PAY (*729
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Select the Following Eligible scenarios for Waiving $8 Fee
Self Help Down Customer is experiencing a known system outage or known system issue that prevents the use of self-service for a payment: waive using ‘self-help option down’ reason in the payment form.
Customer is visually impaired: adjust one-time payment fee at charge level in Samson.
Customer is making split payments, such as using two cards to pay the balance; only charge for one payment fee
Removed $8 Support Fee if the customer is frustrated and said that they cannot pay it.
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Select appropriate question for Payment Process
How much would you like to pay today?
Who are you making the payment for?
What method of payment would you like to use?
Are you paying for a partial amount or for full amount?
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is the benefits of Self Service Option?
It's free: No Payment Support Fee.
Faster: Customers don't have to take time to call, wait in a queue, message us, reach out on social, or drive to a store
You don't have to talk for the customer for too long.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What payment methods can be accepted if a customer makes a payment through Customer Care?
Check, Credit Card, Debit Card.
Check, Credit Card, Debit Card.Cash
Check, Credit Card only
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How many days does it take for the payment to be posted if it was under MAILED PAYMENT
Mailed check payments are submitted to the customer's bank the same day they are received and post within 5 days of the mailing date
Mailed check payments are submitted to the customer's bank the same day they are received and post within ten (10) days of the mailing date.
Mailed check payments are submitted to the customer's bank the same day they are received and post real time.
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