1.02 Review of Written Communication Skills
Authored by Jessica Phelps
Other
9th - 10th Grade
Used 50+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When answering the phone at work, it is appropriate to:
Chew gum
Use slang terms
Identify oneself and the company
Place the caller on hold immediately
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Communication skills include...
Reading
Math
Health
Science
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Reading is important in the workplace because of the need to read:
Shakespeare's great works
A personal text from a co-worker
Instructions from the supervisor
Amazon daily deals
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which exemplifies positive communication skills at work?
Telling silly jokes
Responding to memos, phone messages, and emails promptly
Never speaking up in a meeting
Making personal phone calls often
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The words TO, FROM, DATE, and SUBJECT appear in the heading of a ...
Business Letter
Personal-business letter
Text
Memorandum
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When taking a telephone message at the workplace, it is best for the person to...
Rely on his/her memory
Write the message down
Tell the message to a co-worker
Tell the caller to call back later
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What tone should be used when writing a response to a customer's request?
Ignore
Harsh
Polite and respectful
Threatening
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