2.4 .1 - Achieving Effective Communication

Internal

External

Semantic

None of the above

Interrupting to ask questions

Reflecting back what the speaker has said

Offering your opinion immediately

Multitasking while listening

By interrupting the speaker to ask questions

By dominating the conversation and not allowing the speaker to express their thoughts

By ignoring the speaker and focusing on other tasks

By demonstrating respect, building trust, and gaining a better understanding of the speaker's message.

Noise

Encoding

Feedback

Content

Multitasking

Full attention

Daydreaming

Interrupting

It helps in building strong relationships and achieving business goals.

It makes meetings longer and more complicated.

It increases misunderstandings among team members.

It reduces the need for teamwork.

Communication is only about sending messages.

Communication is the passing on or exchange of information.

Communication does not require feedback.

Communication should be confusing.

To discuss issues

To give instruction

To pass and receive messages

To increase confusion

Message sent using appropriate method

Message sent to and received by the right person

Receiver understands the message

Receiver ignores the message

Reduces risk of mistakes

Slower decision-making

Motivates employees

Better communication with customers

Verbal

Written

Electronic

Non-verbal

Urgency

Cost

Number of receivers

All of the above

To increase the number of women in head-chef roles

To promote a new menu item

To open more restaurants

To hire more male chefs

The business may lose money

The business may gain a new customer

The business may make the wrong items

The business may damage its reputation

Memo

Letter

Phone call

Notice board