
Entrepreneurship--Lesson 4-3 Slides
Presentation
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Business
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12th Grade
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Practice Problem
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Hard
David Glavach
FREE Resource
7 Slides • 8 Questions
1
2
Multiple Choice
Which of the following best defines a loyalty program?
A marketing program that provides incentives to repeat customers who are loyal company brand shoppers.
A club for employees of a retailer to join.
A discount coupon or code that's made available to first-time customers.
A discount program aimed at people who shop with a retailer's competitors.
3
Match
Your sales have been decreasing lately. You need to determine why. In what order would you do the following:
Identify Objective
Develop a Research Plan
Collect Data
Analyze Data
Present Findings
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2
3
4
5
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2
3
4
5
4
Multiple Choice
Creating customer loyalty is rewarding for:
The store
The sales associate
The cusomter
All of the abpve
5
Multiple Choice
Why is it important for a business to understand its competition?
To avoid legal issues
To improve customer service
To identify market opportunities
To increase advertising budget
6
7
8
Multiple Choice
Which of the following is NOT a reason why it is difficult for entrepreneurs to compete with large retailers?
Large retailers usually keep larger quantities of products in stock.
Large retail chains do not rely on a single product line.
Large companies have more resources for advertising.
Large retailers have fewer employees than small businesses.
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11
Multiple Select
Which steps are part of beginning a competitive analysis?
Make a list of your competitors
Summarize the products and prices offered by your competitors
List each competitor’s strengths and weaknesses
Determine the location of your competitors
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13
14
Multiple Select
Which of the following strategies can help maintain customer loyalty?
Offer superior service
Increase product prices
Easy return policies
Frequent buyer programs
15
Multiple Choice
What is the difference between direct competition and indirect competition?
Direct competition involves businesses selling the same or similar products as another business, while indirect competition involves businesses selling different products.
Direct competition comes from businesses that make most of their money selling the same or similar products or services as another business, while indirect competition comes from businesses that make only a small amount of money selling the same or similar products or services as another business.
Direct competition is less important than indirect competition.
Indirect competition only exists in international markets.
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