Foundational Knowledge Part 1

It helps create a positive first impression for patients.

It ensures the office runs efficiently.

It allows the assistant to avoid interacting with patients.

It is not important for the assistant's role.

Communicate in a clear and effective manner

Maintain a calm demeanor and actively listen

Ignore patient concerns

Inform patient of any potential delays

Assessing and evaluating the situation to provide acceptable options for all parties

Ignoring the opinions of others

Exploring innovative ideas and approaches

Creating varied opinions and promoting teamwork

To provide medical treatment

To safeguard sensitive patient information from improper distribution

To promote teamwork among healthcare providers

To encourage open-minded thinking

Right to request restrictions on use and disclosure of PHI

Right to refuse medical treatment

Right to choose their healthcare provider

Right to receive free medication

Store & lock records to prevent unauthorized access

Leave records unattended

Share records with unauthorized users

Scan records without patient identification

Warm and welcoming greeting

Answer phone within 3 rings

Ignore caller's urgency

Speak in a monotone voice

Completing tasks as they come without planning

Scheduling your day around tasks that can be done more efficiently at certain times

Avoiding the use of a to-do list

Working on all tasks at the same time

Summarizing

Reflection

Ignoring patient concerns

Empathy

Include two patient identifiers

Use informal language

Ensure records are available and free of charge

Be clear and concise