Chapter 4 Organizational Structure

As work specialization increases, productivity decreases

There is no relationship between work specialization and productivity

Productivity increases with work specialization up to a point, then decreases

Productivity remains constant regardless of work specialization

Functional

Product

Customer

Geographic

Process

A structure where employees report to multiple managers

A structure where employees report to only one manager

A structure that allows for shared leadership

A structure that promotes teamwork

Authority is based on position

Power is based on influence

Authority is temporary

Power is always legitimate

Coercive power

Reward power

Legitimate power

Expert power

Referent power

Employee experience and training

Similarity of employee tasks

Complexity of those tasks

All of the above