
Unit 104 - Lesson 4
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11th Grade
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Plumbers Cymoedd
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12 Slides • 13 Questions
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Unit 104 - Principles of Business
By Plumbers Cymoedd
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Multiple Choice
What is meant by the profit of a business?
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Business Understanding
The survival and expansion of any company or business, large or small, depends on its profitability.
•Without profits, a company will cease to exist.
•Without companies, there is no employment.
•Without profits and employment, there are no government taxes.
•Without government taxes, there are no public services or unemployment benefits.
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Multiple Choice
What is meant by losses in a business?
Losses in a business are where expenses exceed revenues.
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Consequences of poor business management
Poor business management can often spell the end for construction companies. Poor planning, financial organising and lack of care can lead to unhappy endings for employers.
•Miscalculating or under-estimating for a building contract can result in lower profits or even financial losses for the company.
•Loss of assets can occur due to poor cashflow or financial management.
•Delay in company growth or future business opportunities can result from poor management of income and expenditure.
•Staff can lose their jobs and become redundant.
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Multiple Choice
What is meant by a companies overheads?
Overheads are its indirect costs of doing business that are not directly linked to production.
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Overheads
These are costs associated with the day-to-day running of a business. These include:
Purchase of rental of a premises.
Payment for services
Purchase or lease of a vehicle
Annual insurance
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Fill in the Blanks
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Math Response
If Company A has:
£2,300 in Cash
£400 in Accounts Payable
£500 in Accounts Receivable
£1,100 in Bank Loans
What is Company A's Owners Equity?
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Business Growth
To grow a business can be challenging. Trying to simultaneously maintain a healthy cash flow and grow a business.
The amount a company charges a customer for work carried out can be calculated using what?
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Business Growth
The amount a company charges a customer for work carried out can be calculated using what?
The cost of materials needed.
The equipment and labour required.
Overheads that must be covered over the duration of the project.
Prime costs involved when setting up the project.
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Open up your teams page
Complete assignment on pricing a job.
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Multiple Choice
What is a job quotation?
A job quotation is an formal request for job applications.
A job quotation is a casual discussion about potential work and potential costing.
A job quotation is a formal estimate of the cost and details for a specific job.
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Multiple Choice
What is an invoice?
A billing document that details a transaction between a buyer and a seller.
An invoice is a document that lists the number of employee's and they're salaries.
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Multiple Choice
What is the definition of quality workmanship?
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Open up your teams page
Provide a 250 word rationale as to why quality is so important within your trade area and has such a big impact on reputation and business.
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Importance of customer Service
To maintain a good reputation, a construction company must meet the expectations of the customer throughout a project.
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Multiple Choice
Which of the following is a method of gaining customer satisfaction?
Not dealing with problems
Long queues
Slow service
Helpful and friendly staff
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Multiple Choice
A benefit of offering good customer service is...
Repeat business
Less customers
Reduced tax
Poor reputation
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Multiple Select
What are the benefits of good customer service?
Attracting new customers
Bad publicity
Satisfied and motivated employees
Lower staff turnover
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Multiple Choice
What causes upset/annoyed customers?
Breaking promises
Finding customers products that they need
Fast checkout queues
Polite employees
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Multiple Choice
This may result in high staff turnover...
Poor customer service
Good customer service
Employees working well together
Too much customer service training
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The consequences of loss of business
If a company plans projects poorly or does not maintain high standards of work and customer service, it will be unlikely to continue as a profitable business.
The consequences can include:
Loss of earnings, loss of assets, delay in growth, redundancy of staff, lower credit score and bankruptcy.
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Unit 104 - Principles of Business
By Plumbers Cymoedd
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