Customer Service PP Presentation

Because it ensures customers always get discounts

Because it helps build trust and long-term relationships

Because it allows companies to avoid complaints

Because it guarantees immediate problem resolution

Understanding influences on customer service behaviors

Maintaining and improving the system

Rewarding customers for loyalty

Building on sound customer service principles

Needs, trust, loyalty, satisfaction, reward

Product price, company size, location, advertisement

Employee age, customer gender, office design, parking space

Weather, holidays, traffic, social media

Customers can be internal or external.

External customers are people within the company.

Internal customers are people outside the organization.

Customer service problems between internal customers do not affect external service.

Dissatisfaction with the product

Attitude of indifference from employees

Competitors

Other reasons (move, death, etc.)

Quality

Customer Service

Cost

Advertising

Personal appearance

Customer hand-offs

Product/Service knowledge

Advertising budget

To sell products to customers

To understand the customer

To resolve complaints quickly

To promote the company brand

I’ll find out

I’ll get that taken care of right away

We can do this

I don’t know

The words spoken

The tone of voice

The body language

The context of the conversation

A new customer makes a buying decision.

A repeat customer brings you return business.

A customer with a problem comes to you for a solution.

A customer browsing without interacting.

Defusing situations when a customer tries to create a scene

Ignoring customer requests

Providing satisfaction with courtesy and respect

Offering positive outcomes quickly

Tell the customer to wait until someone is available

Take ownership of the customer's needs

Ignore the customer's request

Ask the customer to come back later

Effective communication

Handling complaints

Continuous improvement

Strong foundation