CAPACITACION AL PERSONAL
Presentation
•
Chemistry
•
Professional Development
•
Practice Problem
•
Hard
Paola Gonzalez
Used 1+ times
FREE Resource
4 Slides • 11 Questions
1
2
Open Ended
Escuchar activamente es el primer paso para ofrecer un buen servicio. ¿Por qué es importante?
3
Multiple Choice
How can a customer service representative demonstrate empathy?
By dismissing the customer's feelings
By mirroring the customer's emotions
By focusing solely on company policy
By speaking in a robotic tone
4
Multiple Choice
Which conflict resolution strategy involves understanding the customer's perspective?
Competing
Collaborating
Avoiding
Accommodating
5
6
Multiple Choice
What should be done if a patient has multiple medications?
Avoid discussing their treatment
Make judgments about their choices
Listen to their concerns and provide support
Ignore their questions
7
Open Ended
What is the importance of using open-ended questions when interacting with patients?
8
Multiple Choice
What should be ensured when dispensing medication according to the medical prescription?
The medication is delivered correctly
The patient is not informed about the medication
The prescription is ignored
The medication is delivered late
9
10
Open Ended
What is the importance of educating patients about the proper use of medications?
11
Multiple Choice
What are the additional services that pharmacies can offer to patients?
Blood pressure monitoring
Health product advice
Post-treatment follow-up
All of the above
12
13
Multiple Choice
What are the key aspects of providing excellent customer service in a pharmacy?
Knowing the products
Being friendly and cordial
Updating knowledge regularly
All of the above
14
Multiple Choice
What is Interra's commitment level to treating members?
With the highest standard of respect and professionalism
With a basic level of courtesy
With a focus on efficiency over service
With a preference for online interaction
15
Poll
¿Qué tan seguro te sientes acerca de este tema ahora?
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