Core 1- Print Device Troubleshooting
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Information Technology (IT)
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Professional Development
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Brandon McClain
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2 Slides • 7 Questions
1
Print Device Troubleshooting
By Brandon McClain
2
Look the the issues listed in this objective and match with the print device type (for laser printers, try to match issues, with the step in the process and component)
Example:
Process = Charging
Component= Primary Charge Roller
Typical Issues/Outcomes= dirty or damaged; black streaks or whole page black
5.8 Given a scenario, troubleshoot printer issues.
Mostly about laser printers, but good to also look at the others (inkjet, dot matrix/impact, thermal, and 3D)
Laser Printing Process (People Can Expect Delays Traveling Foreign Countries)
Processing, Charging, Developing, Transferring, Fusing, Cleaning
3.8 Given a scenario, perform appropriate printer maintenance.
Exam Objectives
3
Multiple Choice
A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?
Collate
Orientation
Duplex
Transparency
4
Match
Match the following laser printer issues with its associated component that is causing the issue
Ghost artifacts
Paper jams
Faded prints
Vertical lines on prints
Smudged output
Cleaning blade
Paper feed roller
Drum unit
Transfer belt
Fuser assembly
Cleaning blade
Paper feed roller
Drum unit
Transfer belt
Fuser assembly
5
Multiple Choice
A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be the NEXT troubleshooting step to perform?
Increase the fuser temperature.
Change the paper feed rate.
Clean the transfer roller.
Replace the toner cartridge.
6
Multiple Choice
Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?
Replace the USB cable.
Reinstall the drivers on users’ PCs.
Have users restart their PCs.
Clear the print queue.
7
Multiple Choice
After printing a color document with an inkjet printer, the user notices streaks and smudges on the paper.
Which of the following is the best solution?
Replace the paper feed rollers
Run the printer’s nozzle cleaning utility
Replace the fuser assembly
Realign the laser unit
8
Multiple Choice
A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels.
Which of the following should a technician do FIRST?
Verify the ribbon is correctly aligned to the label
Run a label calibration
Remove stuck labels from the print path
Replace the print head
9
Multiple Choice
An accounting office still uses an impact printer for multi-part forms. Recently, the forms have been coming out skewed, causing the text to print outside the form alignment.
What is the most likely cause?
Worn platen roller or tractor feed mechanism
Low toner levels in the cartridge
Damaged fuser assembly
Misaligned laser unit
Print Device Troubleshooting
By Brandon McClain
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