4.3 Class 1
Presentation
•
World Languages
•
Professional Development
•
Hard
Gabriel Contreras
Used 1+ times
FREE Resource
9 Slides • 15 Questions
1
By Gabriel Contreras
2
Plan
Warm up
Practice
Video analysis
Situations
3
Multiple Select
Cashier: “Large fries are $1 more.” Customer could say:
Okay, just medium.
Wait, how much is that again?
That’s it, thank you.
Who ordered the lobster?
4
Multiple Select
Customer: “Last time I never received my chips.” Cashier might answer:
I’m sorry about that.
Pull up.
I’ll make sure you get them this time.
5
Multiple Select
Cashier: “Want to change it to a bowl instead of a burrito?” Customer could say:
Yes, please, with white rice.
No, keep the burrito.
Wait, did you say bowl or burrito?
Cash only today.
6
Multiple Select
Cashier: “Want a drink with that? Large is $1 more.” Customer replies:
Sure, add a large drink.
No thanks, that’s it.
Just to be sure, does that include refills?
Sorry, I didn’t catch that.
7
Multiple Select
5. Friend A says, “These fries are huge.” What does Friend B most likely say?
Let’s split them.
I never received them.
Do you want to share?
That’s extra.
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Multiple Select
Cashier: "Sorry, the ice cream machine’s down." Customer could say:
Oh no, not again!
Can you explain what “down” means?
Then I’ll just take a pie.
Add queso, please.
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Multiple Select
Customer: "Can you say the total again, more slowly?"
It’s $14.75.
Fourteen seventy-five.
Don’t forget your drink.
That’s extra.
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Multiple Select
Friend A: "The bill is too high." Friend B could say:
Who ordered the lobster?
That’s highway robbery!
Let’s split it.
Pull up.
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Multiple Select
Cashier: "Want to add queso? It’s $2 more." Customer replies:
Sure, add queso.
No thanks, that’s too much.
Wait, did you say free?
Refills are over there.
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Multiple Select
Cashier: “Fries and a drink, yeah.” Customer clarifies:
Did you say fries are included?
Sorry, I didn’t catch that.
Are you asking if I want fries?
Pull up.
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Multiple Select
Customer: “We waited 20 minutes in line.” Cashier could respond:
I’m sorry about that.
Thanks for waiting.
Who ordered the lobster?
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Multiple Select
Cashier: “That’ll be $10.25.” Customer could say:
How much is that again?
Can you repeat that, please?
Sorry, I didn’t catch that.
Do you mean with fries or without?
15
Match
Match the sentences on the left with the correct response on the right.
Let’s split them.
Let’s share the combo.
Do you want to share it?
Should we go Dutch?
It’s a lot of fries
This combo is enough for two.
The drink is too big for me.
The bill looks expensive.
It’s a lot of fries
This combo is enough for two.
The drink is too big for me.
The bill looks expensive.
16
Match
Instruction: Match the sentences on the left with the correct response on the right.
Not sure if guac is included.
You want to confirm the price.
Didn’t hear what cashier said.
Need to confirm drink details.
Does that include guac, or is it extra?
How much is that again?
Sorry, I didn’t catch that.
Does that include refills?
Does that include guac, or is it extra?
How much is that again?
Sorry, I didn’t catch that.
Does that include refills?
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Multiple Choice
When ordering a cappuccino at Starbucks, what should you ask to clarify if soy milk is included?
Is soy milk included in this cappuccino?
Can I get whipped cream on my cappuccino?
Is this cappuccino decaf?
Does this cappuccino come with extra foam?
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Video - Front Counter Training
Watch the video and discuss
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20
Situations
Let's practice...
21
Chipotle
Order: Burrito bowl.
Clarification: Ask if guac is included.
Complaint: Last time you never received your chips.
Must use: “How much is that again?”
22
Starbucks
Order: Cappuccino.
Clarification: Ask if soy milk is included.
Complaint: Yesterday they spelled your name wrong.
Must use: “Could you say that again, more slowly?”
23
Burger King Counter
Order: Chicken nuggets.
Clarification: Ask if the drink has free refills.
Complaint: You waited in line 20 minutes.
Must use: “Just to be sure…”
24
KFC
Order: Bucket of chicken.
Clarification: Ask what sides are included.
Complaint: The chicken looked burned last time.
Must use: “Wait, did you say…?”
By Gabriel Contreras
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