10.1 The Importance of Customer Service

Because it directly impacts customer satisfaction and loyalty

Because it only affects the kitchen staff

Because it is not noticed by customers

Because it is less important than food quality

Makes the customer feel welcome

Helps the customer feel confident about their decision

Sets the stage for a good dining experience

Ensures the customer will always return

Begin customer service from the moment a customer calls

Greet customers immediately upon arrival

Display courtesy, respect, and friendliness in every interaction

Only focus on regular customers

To make the menu look more appealing

To avoid serving something that may cause an allergic reaction

To increase the price of menu items

To reduce the number of menu items

It helps guests feel welcome and confident about their decision to come.

It makes guests more likely to forgive minor errors.

It allows employees to ignore customer needs.

It ensures guests will never complain.

Increased customer satisfaction

Decreased marketing costs

Increased profits

Higher food costs