Comm Skills and Barriers Std 2.4

Language differences

Clear instructions

Active listening

Empathy

Sender

Receiver

Message

Channel

Nonverbal cues

Written instructions

Electronic devices

Physical distance

Paraphrasing

Reflecting

Summarizing

Asking Questions

Asking for specific examples to explain a statement

Ignoring the speaker's concerns

Changing the subject

Giving unrelated advice

Message must be clear

Sender must deliver message clearly and concisely

Receiver must be able to hear and receive the message

Interruption or distractions must be avoided

Can be seen or measured

Is based on patient feelings

Cannot be measured

Is always inaccurate

I think I’m gonna throw up.

Temperature is 101°F.

Blood pressure is 120/80.

Skin is pale.

Pulse rapid, irregular and thready

Skin cold and clammy

No respirations

Headache

Fatigue

Speech slurred

Headache

Joints ache

Show interest and concern

Avoid interrupting

Plan your response while the speaker is talking

Pay attention to what the speaker is saying

Physical disabilities

Psychological attitudes and prejudice

Cultural diversity

Economic status

Deafness or hearing loss

Blindness or impaired vision

Aphasia or speech disabilities

Prejudice

Speak quickly to save time

Be patient and allow them to try and speak

Avoid using gestures

Ignore their attempts to communicate

Physical disabilities

Prejudice, attitudes, and personality

Cultural diversity

Economic status

Sensitivity to barriers, cultural differences, and special needs

Ignoring cultural differences

Focusing only on medical jargon

Assuming all patients understand instructions