1. Tujuan Pembelajaran

Peserta pelatihan mampu:

• Mengucapkan sapaan yang sopan dan profesional kepada tamu

• Menyambut tamu dengan bahasa Inggris yang ramah

• Menanyakan kebutuhan awal tamu (reservation, number of guests, special requests)

• Memberikan kesan pertama yang positif

• May I help you?

• Do you have a reservation?

• How many people?

• Right this way, please

• Please have a seat

• Enjoy your meal

• Would you like to see the menu?

• Can I take your order?

2. Kosakata Penting
(Key Vocabulary)

• “Please follow me. I’ll take you to your table.”

• “Here’s your table. Please make yourself comfortable.”

• “Would you prefer a table inside or outside?”

Saat Mempersilakan Duduk

• “Good morning/afternoon/evening. Welcome to [Nama Restoran/Hotel].”

• “How can I assist you today?”

• “It’s nice to see you. Do you have a reservation?”

Saat Menyapa Tamu (Greeting)

3. Ekspresi Umum
(Common Expressions)

• “Would you like something to drink while you look at the menu?”

• “Can I offer you some water to start?”

Menawarkan Bantuan Awal

3. Ekspresi Umum
(Common Expressions)

4. Dialog Contoh (Sample Dialog)

Waiter: Good evening. Welcome to Ocean Breeze Restaurant.
Guest: Good evening. Thank you.
Waiter: Do you have a reservation?
Guest: Yes, under the name Mr. Tanaka.
Waiter: Thank you, Mr. Tanaka. Right this way, please.
Guest: Thank you.
Waiter: Here’s your table. Would you like to see the menu now or have a drink first?

5. Latihan (Practice Activities)

Role Play

Cari pasangan (2 orang) untuk berlatih situasi berikut:

1. Tamu datang tanpa reservasi

2. Tamu datang bersama keluarga

3. Tamu asing yang pertama kali datang

6. Tips Keramahan dalam Pelayanan

• Tersenyum dan lakukan kontak mata

• Gunakan bahasa tubuh yang terbuka dan sopan

• Jangan menyela tamu yang sedang berbicara

• Ucapkan terima kasih dan selamat datang secara tulus