
Who Has Captain?
Presentation
•
Other
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Professional Development
•
Easy
Team Thursday
Used 5+ times
FREE Resource
28 Slides • 18 Questions
1
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Multiple Select
___ and _____ ______ are the two major carriers that handle international orders.
DHL
UPS
ePost Global
GlobalE
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5
Fill in the Blanks
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7
Drag and Drop
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9
Multiple Choice
Once the package arrives at the destination country, either DHL or ePost Global will hand it off to _____.
customs
the local carrier
the post office
USPS
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12
Multiple Choice
You can find a list of international couriers and their contact information in the TBC Courier Yellow Pages.
True
False
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Drag and Drop
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Drag and Drop
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19
Fill in the Blanks
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Fill in the Blanks
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24
Multiple Choice
Which statement is true?
Global E does NOT have it's own portal to check orders.
Only Global E is used to ship international orders.
Global E has it's own portal to check orders.
Global E hands off orders to customs.
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Multiple Select
(Multiple answers) When searching for an order in the Global E portal, we can use:
Shopify Order Number (include the "#" symbol)
Customer's phone number
GlobalE ID
Customer's complete shipping address
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Hotspot
Which of the following tabs allows us to view the reason why Global E may have cancelled an order?
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Dropdown
Payment providers however, have their own processing times, which is why we should advise our customers to allow
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Multiple Choice
We need to flag a ticket to our lead or to the appropriate Slack channel ____ initiating ticket sharing for any reason.
before
during
after
n/a since we decide to initiate ticket sharing
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Multiple Choice
When ticket sharing, Global-e communicates via ______ with us
TBC Gmail
Public Reply
Internal Note
Chat
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Hotspot
Where on Zendesk can we initiate a ticket share with Global E?
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Multiple Choice
Which of the following Zendesk options should you choose when sharing a ticket with Global E?
Open
Solved
Pending
For Review - LPL
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Multiple Choice
Typically, international customers ask for ______ for customs clearance or duties & taxes refund.
Tax Form
Custom's Form
Commercial Invoice
BOL
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