The CPI Crisis Development Model

The CPI Crisis Development Model

Anxiety

• A change in typical behavior

• Ex: nervous movements, pacing, fidgeting, sighing, or shutting down.

The CPI Crisis Development Model

• Empathetic, non-judgemental approach

• Be patient, listen, and convey empathy.

Supportive

• A change in typical behavior

• Ex: nervous movements, pacing, fidgeting, sighing, or shutting down.

Anxiety

The CPI Crisis Development Model

• Providing clear direction or instruction.

• Use short, simple phrases that the person can follow; provide simple and reasonable choices.

Directive

• Protecting oneself from a real or perceived challenge or threat.

• Ex: shouting, refusal, asking challenging questions, or acting in a threatening manner.

Defensive

The Verbal Escalation Continuum

The CPI Crisis Development Model

• Non-restrictive + restrictive strategies to maximize safety and minimize harm.

• Always consider verbal and environmental non-restrictive approaches first.

Safety Interventions

• Behavior that presents an imminent or immediate risk of harm to self or others.

• Ex: striking, throwing objects, pulling pushing others, or harming oneself.

Risk Behavior

Safety Interventions

• Physical, chemical, environmental, or mechanical intervention used to restrict a person's liberty of movement.

Restrictive

• Verbal interventions

• continuing to use supportive and directive interventions

• Making the environment safe or moving to a place of safety.

Non-restrictive

The Decision-Making Matrix

The CPI Crisis Development Model

• Re-establish the relationship.

• Address the needs of the person, support the person, and re-establish the relationship.

Therapeutic Rapport

• Decrease in physical and emotional energy.

• Ex: relaxing of posture, returning complexion, reduced muscle tension, withdrawal, sadness, or embarrassment.

Tension Reduction

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