DSM2504(8) CRISIS MANAGEMENT PLAN
Presentation
•
Social Studies
•
University
•
Practice Problem
•
Medium
Nur Fatima Aisya Jamil
Used 2+ times
FREE Resource
13 Slides • 18 Questions
1
2
3
4
Multiple Choice
Some organisations should have CMP
True
False
5
Multiple Choice
It is better to have CMP and not test than not having it at all
True
False
6
Match
Match the following CMP concepts
adapt to environment and improves outcomes
crisis team react to crisis by understanding its nature
quick response are essential because time cannot be wasted
planning theory
emergent theory
time pressure
planning theory
emergent theory
time pressure
7
8
Multiple Choice
Which is NOT characteristic of CMP?
Verbal
Detailed
Flexible
Reference
9
Multiple Choice
Which is NOT true about CMP?
Has limits
Can be liability
Reduce response time
Increase stress
10
11
Multiple Choice
Which is NOT true about CMP components?
Communication document
Precrisis message
Documenting actions
Profit s
12
13
Categorize
Acknowledgement
Rehearsal date
Incident Report Form
Strategy Communication Worksheet
Stakeholder Contact Worksheet
CMT Contact List
Secondary Contact List
Confidentiality Statement
Introduction
Centralised External Communication
Proprietary Information
Technical Jargon Warning
Crisis Control Center
Organize these options into the right categories
14
15
Match
Match the following documentation components
Sign affidavit
Fire drill on 24 January 2025
when & where incident happen
tactics applied to audience
who, when, what stakeholder contact
Acknowledgement
Rehearsal date
Incident Report Form
Strategy Communication Worksheet
Stakeholder Contact Worksheet
Acknowledgement
Rehearsal date
Incident Report Form
Strategy Communication Worksheet
Stakeholder Contact Worksheet
16
17
Match
Match the following
people helping during crisis
people relevant to crisis
stakeholders to be contacted
contact information
CMT contact list
secondary contact list
contact information
CMT contact list
secondary contact list
18
Multiple Choice
Who is NOT in the CMT Contact List?
Crisis Team
Consultant
Outside agents
Stakeholder
19
20
Match
Match the following reminder components
Cannot share
Full disclosure not advisable
explain terms
reinforce CMP importance
confidential
proprietary information
technical jargon warning
introduction
confidential
proprietary information
technical jargon warning
introduction
21
Match
Match the following reminder components
where CMP go during crisis
message consistent with crisis effort
integrate social media platform
crisis communication center
centralised external communication
dashboard
crisis communication center
centralised external communication
dashboard
22
23
Match
Match the following crisis appendix
prewritten statements filled in blanks before rel
corporate video of organisational history
documents needed for investigation
new government procedure
share link
templates
press kit
support external investigation
external information
interactivity
templates
press kit
support external investigation
external information
interactivity
24
Match
Match the following crisis appendix
website with crisis information
search terms during crisis
possible crisis likelihood and impact
weakness to help improve CMP
crisis dark site
keywords
crisis risk asssessment
evaluation form
crisis dark site
keywords
crisis risk asssessment
evaluation form
25
26
Match
Match the following CMP flaw
adapt to crisis
reveal weakness
dynamic environment
guideline
Testing
Living document
guideline
Testing
Living document
27
Multiple Choice
How often should we review our CMP?
Weekly
Monthly
Yearly
Biannual
28
Multiple Choice
How often should we update our CMP?
Twice a year
Every year
Every 5 years
Every 10 years
29
30
Match
Match the following CMP related plans
MS2735:2021
ISO22301:2019
Communications & Multimedia Act 1998
Emergency Preparedness
BCP
Social Media Policy
Emergency Preparedness
BCP
Social Media Policy
31
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