00107 B

people interrupting someone who is thinking

anything that interferes with the message being heard or understood

thoughts that distract the listener

discussing things that are off the main topic

warm and friendly

happy and relaxed

distant and unwilling to talk

the group leader

ignore that part of the conversation

try to figure it out on his or her own

ask other people what they think the speaker means

ask the speaker questions for clarification

take notes and compare them with other co-workers' notes

read a book about the topic later on

ask questions, but wait until the person has stopped talking

take notes, ask questions, and repeat a summary of the instructions

inject humor on the job site with practical jokes

explain and simplify complex topics

conduct multiple conversations with workers

make others feel too inferior to speak openly

construction drawings, code books, and installation manuals

legal briefs, permits, and subpoenas

contracts, warrants, and encyclopedias

literary reviews, argumentation papers, and essays

drawings and photographs

dictionaries and encyclopedias

tables of content, indexes, and glossaries

safety-related cautions and warnings

read only the steps that he or she doesn't know

perform the steps even if he or she doesn't understand them

read the directions completely

skim the directions quickly

follow an outline and incorporate your research

be as close to perfect as possible

be complete before any research has been done

be complete before an outline has been created

Handwriting any document before using a computer

Always writing in the first person

Proofreading the work for accuracy

Writing at a high reading grade level.