Taking Simple Phone Message Lesson

What are we going to learn today?

Text

Structure

Social

Function

Language
Features

TAKING SIMPLE
PHONE MESSAGE

• Caller: someone who makes a phone call.

• Receiver: someone who receives a phone call.

• Message: a short piece of information that

you give to a person when you cannot speak
to them directly.

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Structure

Vocabullary

Social

Function

The skills of taking and leaving simple phone

message is required especially in business

context to build of personal communication.

Ungkapan/ucapan untuk membuat panggilan telepon.

• Greeting (Hello, good morning, good afternoon)

• Mention your name (my name is Ana)

• Mention your purpose (May I speak to Mr. Arya?)

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Structure

1. Making a Phone Call

Example:
• Hello, I am Ms. Regita’s speaking. May I speak to

Mr. Adi?

• Good morning. My name is Surya. I would like to

speak to Mr. Rahmat, please?

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Structure

Expressions to Make a Phone Call

• Hello, I am…..……..can/could I speak to…

• Hello, can/May I speak to……………

• Hello, can/could you connect me to……………..

• Hello. I am calling for Jona. Is she in?

• Hello, good morning, I’d like to speak to …….

• Oh, hi, Is Jona home?

Ungkapan/ucapan untuk menjawab panggilan telepon.

(Bahasa, suara, dan intonasi harus sopan dan jelas)

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Structure

2. Answering a Phone Call

Example:

• Good morning. Surya Kencana Company, I am Diana’s

speaking. What can I do for you?

• Hello, matab Jiwa’s coffee, Can I help you?

• Good afternoon. Can/may I help you?

• Hello, What can I do for you / what can I help

you?

• Who is speaking, please?

• Who should I say called?

• Has she got your number?

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Structure

2. Expressions to answer a Phone Call

Ungkapan/ucapan

digunakan

pada

saat

tidak

dapat

menghubungi orang yang dituju. Tugas kita sebagai penerima
telepon adalah memberitahukan bahwa orang yang dituju
tidak dapat menerima telepon, dengan memberi alasan:

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Structure

3. Taking a Phone Message

Example:

• I am sorry, Mr. Joko is on the meeting at this moment.

• I am sorry, Mrs. Rachel is not in today.

• I am afraid, he is not able to answer. He is busy right now.

• Setelah memberitahu bahwa orang yang dituju tidak

dapat menerima telepon, maka kita dapat tanyakan
apakah penelpon ingin meninggalkan pesan.

• Pastikan untuk mencatat nama penelpon, nomor telepon

yang

dapat

dihubungi,

dan

isi

pesan

yang

ingin

disampaikan.

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Structure

3. Taking a Phone Message

Example:

• Would you like leave a message?

• May I write down your message?

• I am sorry, he is out at the moment

• I am sorry. He is not in today.

• I am afraid, he is not able to answer. He is busy

right now

• Could/would you leave message?

• Any message?

• Could you get her to ring me back, please?

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Structure

Expressions of taking

a Phone Message

Ungkapan/ucapan yang digunakan untuk meminta
penelpon untuk menunggu atau menahan panggilan
telepon.

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Structure

4. Holding the line

Example:

• could you hold the line please?

• One moment, please. I will check if he/she is

available.

• Wait a minute/hold the line, please.

• One moment, please.

• Just a moment, please.

• One second, I’ll get him/her.

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Structure

4. Expressions to Hold the line

Ungkapan/ucapan untuk menhubungkan dengan orang
yang dituju.

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Structure

5. Conecting a Phone Call

Example:

• I’ll put you through to Mr. Rendy.

• Sure, I’ll connect you to Mrs. Sari.

• Wait a minute please. You will be connected to

him/her.

Ungkapan/ucapan

yang

digunakan

untuk

meninggalkan pesan Ketika orang yang dituju tidak
dapat menerima telepon.

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Structure

6. Leaving a Phone Message

Example:

• can you tell Mr. Smith that I called?

• Please tell Mr. Andy to call me back at 0899 111 2525

Short dialogue

Ms. Regit

: Good morning. I am Ms. Regita’s speaking. Could I help you?

Ms. Georgy

: I am Georgy from Mega Furniture. I’d like to speak to Mr. Thomas. Is he at the offine now?

Ms. Regita

: Yes he is.

Ms. Georgy

: I am his old friend Of Mr. Thomas. Please told me that I could contact him through your company

Ms. Regita

: Ok. Just a moment, please.

Ms. Regita

: Good morning Mr. Thomas. Ms. Georgy is on the line. She needs to talk to you.

Mr. thomas

: Sorry Ms. Regita. I am busy now. Please tell her to call me in an hour.

Ms. Regita

: All right Sir, I’ll tell her

Ms. Regita

: I am sorry Ms. Georgy. Mr. Thomas is busy at the moment. Please call him in an hour.

Ms. Georgy

: Well, Ms. Regita. Thank you.

Ms. Regita

: You are welcome.