Gatekeepers
Presentation
•
Business
•
Professional Development
•
Practice Problem
•
Easy
Stephanie Castellanos
Used 7+ times
FREE Resource
23 Slides • 14 Questions
1
2
3
Open Ended
What is your definition of a gatekeeper?
4
5
6
Open Ended
What is your new definition of a gatekeeper?
7
8
9
Multiple Choice
Which of the following is considered an individual related Gatekeeper?
Company IVR
Spouse
Manager
Executive Assistant
10
Multiple Select
Which of the following are considered business related Gatekeepers?
Company IVR
Spouse
Manager
Executive Assistant
11
Multiple Choice
Which of the following is considered an IVR related Gatekeeper?
Company IVR
Spouse
Manager
Executive Assistant
12
13
14
Multiple Choice
Choose the sentence that is a Customer Service Approach.
I am looking to reach Arnold, please transfer me to his extension.
Hey there! Hope you are doing well and thank you for answering my call. It has been a busy day today, sure it has been the same for you. Can you please transfer me to Arnold.
15
Open Ended
Flip the Switch! Transform this Sales Approach to Customer Service. "Hello, transfer me to David."
16
Multiple Choice
Which of the following are considered Ego Pump Phrases?
It sure sounds like you know a lot about your company!
Wow! You have been very insightful in this matter!
I strive to learn from people like you!
All of the above.
17
18
19
20
Word Cloud
Where or what tools are helpful when doing research?
21
22
Match
Match the following
CEO
CFO
Marketing
Engineer
Compliance
This would help increase Revenue.
This would help reduce costs.
This would help reach a wider audience.
The value prop would reduce workload.
This would help with CPNI
This would help increase Revenue.
This would help reduce costs.
This would help reach a wider audience.
The value prop would reduce workload.
This would help with CPNI
23
Multiple Choice
Does it make good business sense to tailor your pitch based on the job title?
No
Yes
24
25
26
27
Poll
Have you ever scored a lead on a Follow up call?
Yes
No
NA
28
29
30
31
Multiple Choice
What did the previous slide talk about?
Offer something of value
Use the right timing.
Ask for a referral
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37
Open Ended
Tell one take away from this session.
Show answer
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