IT Desktop Support, Tier 1, Class 7
Presentation
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Computers
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Vocational training
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Practice Problem
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Medium
Severus Snape
Used 1+ times
FREE Resource
7 Slides • 2 Questions
1
Tier 1, Class 7
2
Share news, events, stories
3
Where can you finish a book without completing a sentence?
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Multiple Choice
In "command prompt," what command would you enter to determine the path your device is taking to access a website/server?
ping
tracert
netstat
traceroute
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Multiple Choice
While interacting with a user in "customer-centered IT support," what should you always do?
agree
compliment them
repeat your instructions
Paraphrase what you heard them say
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7
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Another riddle
There are three passengers in a vehicle. Two mothers and two daughters. How is that possible?
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Steve Herman, Access Networks, Owner/Operator
Tier 1, Class 7
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