Making a complain 9G Speaking

Presentation

•

English

•

9th Grade

•

Practice Problem

•

Easy

•

CCSS

6.NS.B.3, L.4.1C, L.3.1A

+20

Standards-aligned

Oksana teacher

Used 3+ times

FREE Resource

4 Slides • 11 Questions

Speaking

Making a complaint

Match

Match the gadgets with the words below.

digital camera

digital radio

DVD player

e-book reader

games console

Match

Match the gadgets with the words below.

headphones

mobile phone

MP3 player

smartphone

tablet

Labeling

Label the parts of the gadgets with the words below.

Drag labels to their correct position on the image

case

battery

screen

on/off button

USB port

power lead

volume control

strap

charger

remote control

Multiple Choice

Listen to a customer complaining in a shop. The answer the questions.

The student is returning ...

a CD player

a DVD player

Multiple Choice

The student can’t ...

charge the batteries.

turn on the player.

Multiple Choice

The student would like

an exchange.

a refund.

Multiple Choice

The sales assistant offers to

repair it.

exchange it.

Fill in the Blanks

Listen to another student. What parts of the

gadget did she and the sales assistant mention? (wire 2 words))

Type answer...

Match

Match the sentence halves.

What's wrong

When did you

Have you got

Would you like

We don’t give

with it?

buy it?

the receipt?

a refund?

refunds.

Match

Match the following

I can give you

We can

There's nothing

Can I have my ..., please?

It has ... working.

a credit note.

repair it.

I can do.

money

stopped

Read the Speaking Strategy. Then read the speaking task and write answers to all the questions below. Be ready to record yourselves.
You are returning a gadget to a shop because one part of it is faulty. Discuss these four issues during your conversation with the shop assistant:
• What the gadget is and how much you paid for it.
• Which part of the gadget has a problem?
• When the problem started.
• What you want the shop to do.
1 What type of gadget did you buy?
2 How much did you pay for it?
3 Which part of the gadget has stopped working?
4 When did the problem start?
5 Do you want to exchange it or do you want a refund?

Audio Response

Record you speaking.

1 What type of gadget did you buy?
2 How much did you pay for it?
3 Which part of the gadget has stopped working?
4 When did the problem start?
5 Do you want to exchange it or do you want a refund?

Open Audio Recorder

Speaking

Making a complaint

Show answer

Auto Play

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