Database

​Approx. 20 marks

Form
Query
Report - If you are creating a report you will ALWAYS make a query first
Address Labels

Spreadsheet

​Approx. 20 marks

Some formatting - merge/centre heading, emphasize headings/totals etc, altering formatting etc, wrapping headings
Basic formulas - addition, subtraction, multiplication etc
Basic functions - SUM< MAX, MIN, AVERAGE, COUNT, COUNTA
IF Statements - often with a calculation in it
Charts

Spreadsheet

Don'ts

Do not use the word SUM in any formula other than adding a range (more than 2 cells)
eg do not do =sum(C6*C7)

If you are asked to use a named cell - MAKE SURE YOU NAME THE CELL AND USE IT!!

Theory - Approx 10 marks

Topics

The Admin Assistant
Customer Care
Health and Safety
Legislation
Security of People, Property and Information
Corporate Image
File Management
Methods of Electronic Communication