Telephone Vocabulary

An Open Source PBX system that is recognized as the standard by the open source development community and is available under the GPL licence. It has proved to be a stable, reliable and robust telephone exchange system that supports hardware which will connect IP phones and devices to traditional analogue and ISDN telephone lines and has the ability to accomplish and integrate with numerous feature sets. 

A programmable device at a call center that routes and manages incoming calls to targets or agents within that call center. An Intelligent Call Router determines the target or agent for a specific call, and then that call is sent to the ACD associated with that target.

 A communications solution centered on inbound and/or outbound calls that uses PBX features such as attendants, queues, predictive dialing, etc., to manage voice calls.

- is how much time it takes for a packet to reach its destination

- An Internet standard allowing a local network to use one public IP address to connect to the Internet and a set of local IP addresses to identify each PC or device in the local network.

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