CCS 10 - Product Services

This is in demand, since it saves the customers’ time and resources in product promotion. Providing customers with product and service information is the main task involved in this type of customer service.

needs that can be attributed to travel bookings

are heavy users of knowledge management systems. For example, a customer wants to know if a computer system is compatible with a specific printer.

Many corporations provide services over the telephone, such as technical support, customer service, and direct sales.

This is an assistance that makes use of toll-free telephone service designed to assist callers on matters that may include the physical, mental, emotional or spiritual wellbeing. These are commonly being handled by religious or non- governmental organizations.

allows discussion of a problem related to a product or service provided by the organization. By offering multiple alternatives, customer needs and preferences can more readily be addressed.

This is formerly known as “information”. It changed its name because of the unrelated queries being thrown at the agents.

prescreening possible customers or setting up sales calls for sales representatives.

some organizations program response to frequently asked customer questions (FAQs) through a system that can deliver the answer electronically.

These involve online tutorial call centers and other academic institutions which provide academic instructions.

organizations that deal with a membership base or process forms, orders, or applications generally allow several ways for customers to accomplish these functions (warehouse clubs, credit companies, mortgage companies, organizations that do product warranty registration or order processors).

One of the most valuable assets an organization has is the knowledge of its employees.

have in-house (internal) agents who call delinquent customers in an attempt to have them pay past due accounts. The third party agencies are the ones that then follow up with calls and letters to collect the debt

is a means of improving collection activities. This may include, but not limited to the following: questions about a billing statement charge, interest rates and accounts receivables, facilitating reconciliation of invoices to remittance, and others.