Unit 14 - A3 & A4 - Customer Experience
Presentation
•
Business
•
12th Grade
•
Practice Problem
•
Easy
Brad Phillips
Used 1+ times
FREE Resource
2 Slides • 8 Questions
1
Word Cloud
Customer Service: What words come to mind?
2
Word Cloud
Think about Good or Bad Customer Service:
Draw what comes to mind.
3
A3 Benefits of building customer relationships.
A4 Customer service legislation and regulations.
• Different types of customer.
• Customer complaints
• Customer expectations and satisfaction.
4
Open Ended
Customer Relationship:
What does this mean in your own words?
5
Open Ended
Customer Expectations:
What does this mean in your own words?
6
Open Ended
Customer Satisfaction:
What does this mean in your own words?
7
Open Ended
Making a Complaint:
What does this mean in your own words?
8
Poll
Customer Service is crucial to making profit:
What do you think?
Disagree
Agree
Sit on the fence
9
Open Ended
Based on your Poll answer:
Explain yourself. Why do you think that way?
10
https://www.indeed.com/career-advice/career-development/maintain-customer-relationships
Task:
Work in a pair/three.
Use the website below to outline at least four ways you can maintain Customer Relationships.
Write these down on A4 paper!
Customer Service: What words come to mind?
Show answer
Auto Play
Slide 1 / 10
WORD CLOUD
Similar Resources on Wayground
7 questions
CRM (Customer Relationship Management)
Presentation
•
University
7 questions
SMACM/GRADE XII/CAPTION
Presentation
•
12th Grade
7 questions
We Love What We Do
Presentation
•
12th Grade
9 questions
Entrepreneurship
Presentation
•
11th Grade
8 questions
Types of Innovation
Presentation
•
11th - 12th Grade
7 questions
Born A Crime Apartheid
Presentation
•
12th Grade
8 questions
Social Structure and Status
Presentation
•
12th Grade
Popular Resources on Wayground
24 questions
PBIS-HGMS Day 10
Quiz
•
6th - 8th Grade
10 questions
HCS SCI 03 Summer School Review 3
Quiz
•
3rd Grade
11 questions
Home Scope
Quiz
•
7th - 8th Grade
15 questions
HCS SCI 05 Summer School Assessment 3 Review
Quiz
•
5th Grade
35 questions
Lufkin Road Middle School Student Handbook & Policies Assessment
Quiz
•
7th Grade
18 questions
Geo 11.3 Area of Circles and Sectors
Quiz
•
9th - 11th Grade