Untitled Lesson
Presentation
•
English
•
8th Grade
•
Practice Problem
•
Hard
Hiddia Moreno
Used 1+ times
FREE Resource
0 Slides • 10 Questions
1
Draw
Which US territory can you now add a phone number for ? Draw the Flag.
2
Poll
what is the third Quality Assurance Criteria that you will be graded on ?
Verified caller’s identity with appropriate personal identifiable information.
Provided caller with most appropriate solution
Asked caller if they have any additional questions prior to ending or transferring the call.
Asked appropriate probing questions needed to correctly identify caller’s issue.
3
Multiple Choice
if a PPP borrower called requesting copies for completed 3508 you should
Warm Transfer to PPP
tell them to contact their lender
let them know they should be able to download documents through direct forgiveness portal.
Escalation this call
4
Fill in the Blanks
Name a Supported Browsers:
5
Multiple Choice
True or False. All PTO, Holiday, and working hours should be listed in JAMIS?
True
False
6
Multiple Choice
How often are we required to submit our JAMIS timesheets?
Every Two weeks
Every week
Never
Bryce will take care of it
7
Fill in the Blanks
Provided caller with most appropriate solution is worth how many points (Quality Assurance Criteria)
8
Fill in the Blanks
All staff are reminded to log into all of their accounts.
9
Fill in the Blanks
Post Award Report The letter contains
10
Multiple Choice
. Quality Analysts will begin providing feedback to agents
Effective immediately
Tomorrow
This week
Jan 1st
Which US territory can you now add a phone number for ? Draw the Flag.
Show answer
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