Retail Foundations Review

In the retail product cycle, what step comes after the distribution of products?

Which of the following does the Occupational Safety and Health Administration (OSHA) require companies to do to help keep employees safe?

The measurement of how happy a customer is with their shopping experience with a retailer is called?

During the selling process, you assess the needs of the customer by asking questions that get the customer to provide details about what they want or need. These questions are typically?

According to the inventory life cycle, after a retailer receives products, the next step is to?

Customers of a popular shoe store chain can purchase items in-store and online or via their mobile app. The customer also receives texts and emails.

Which of the following key performance indicators can be used to measure whether all employees in the company are reaching their sales goals?

The term for distributing merchandise from the manufacturer to a retail location is called?

Which SMART goal element is missing from this goal? “You must sell a lot of items today.”

When you have key information about a company’s products and services and use it to help customers understand how these products and services work?

What does the “T: in SMART goal setting stand for?

Tuning our interruptions is an example of which of the following time management skills?

The selling of products and services to customers is called?

Every day you take the morning train to get to work 15 minutes before your shift begins. Today, the train broke down and they think it will take one hour to fix. How late will you be for work?

After purchasing a new car, a customer is satisfied or does not like their customer service?

Marketing programs that track your purchase history, personal information, and preferences and provide rewards/incentives are called?

When distribution team members use replenishment reports to retrieve quantities of items to be sent to stores, they are:

e

Buys large quantities of products from manufacturers and sells them to retailers?

What does the “R” in SMART goals stand for?

Which functional area of a store usually manages the on-site revenue generation, administration, and reports on the store's expenses?

What does the “A” stand for in SMART goals?

What is considered a retail service?

What organization oversees ad controls workplace safety regulations?

Retailers use technology in stores and online to?

What can decrease customer satisfaction?

When you respond to a challenge with optimism, helpfulness, encouragement, or excitement, you’re demonstrating?

Which item is considered a retail product?

The period key term in retail for a period of time that an item remains useable or fit for consumption is called?

In the customer service process, it’s always important to greet the customer within:

Which of the following is most likely to be a role in a retail career?

What item is a retail product?

After a customer’s television breaks and the customer learns it can not be fixed, the customer looks online to learn more about which televisions are sold at the different retailers near him. Which phase of the cycle is the customer in?

Choose an example of nonverbal communication.

A large facility where manufacturers send large quantities of products to then be redistributed to stores is called?

Preventing injury and illness to customers and employees is called?

In the problem-solving process, which step comes after Choosing a Solution?

The unique way that employees interact with each other and their customers is called?

In the problem-solving process, which step comes before taking action?

A poor reaction to an idea or situation is called a:

What contributes to a negative brand?

Which of the following is not a part of the retailer’s role in inventory management?

The customer’s current television breaks the week before the Super Bowl. The customer example best represents?

Which of the following is a good tip for connecting with customers in a retail store?

What common events can result in inventory shrinkage?

Which functional area in a retail store usually collects, stores, and processes data and information used in the checkout process?

Merchandise without an expiration date like electronics, tools, and home goods typically have a longer?