B1 INGLES EMAIL

________ Mr Cotton,

Select the more formal phrase:

Select the more formal phrase:

Select the more formal phrase:

Select the more formal phrase:

I am interested _____ studying at your language school and I am writing ___ request further information about your courses.

Please could you tell me if there are still places available on the summer courses? I ____ also like to know how much a three-week course is/costs.

I would be _____ if you could send me details of the accommodation that is available.

I look ____ to _____ from you.

Yours _______

Arrange this email in order (A–E):

A Dear M Cottrell,

I would like to inform you that the e-book reader you ordered is now in stock. I would be delighted to deliver this item immediately. Please reply to confirm if you still require this item.

Charlotte Lazarro

B Dear Sir or Madam,

I recently ordered an ‘e-book reader’. However, I received an email which said this was not currently available. Please refund the money back to my credit card.

Yours sincerely,

Mr M Cottrell

C Thanks, but I bought the same product at a shop yesterday. Therefore, please cancel the order and, as requested, send me my refund.

M Cottrell

D As requested, here is the order number: 80531A

E Dear M Cottrell,

Thank you for your email. I apologize for the difficulties with your order. In order for me to provide you with the necessary assistance, could you please send the order number?