Soft Skills

a)      Not showing respect to our customers but solving the issue

b)      Ability to understand and connect with the customers feelings only when you can fix the issue.

c)      Fixing the customer’s issue without paying attention to their emotions

d) Ability to understand and connect with the customers feelings even when you cannot fix the issue.

a)      Not showing that you are listening to their inquiry

b)      Asking them to calm down when they’re sharing their issue

c) Understand how it feels on the other side and maintain composure to provide top notch service and solve the problem.

d)  Pretending that you’re paying attention by just being nice with the customer.