​URBAN AIR TEAM VIDEO

​INTRODUCTION

​MANAGEMENT

DIRECTOR OF PARK OPERATION- Anthony McCarroll

​PARK MANAGERS- Byron Dodson & Taylor McCullough

Senior Head Park Lead- Arvion Pritchett​

Special Event Consulter- Matthew Baker​

Junior Park Lead- Jashun Johnson

​Party Support- Amirah Smith ​

​Vision&Mission

​•V : We will be the number one birthday party venue and family entertainment center of choice for children and family entertainment. 

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•M : To provide a safe and fun environment of celebration of children’s birthday and family recreation that creates fun and lasting memories by delivering value to our guests, giving  world class hospitality, and exhibiting operational excellence.

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​"Urban" Acronyms

​Understand

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Reliable

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Blissful

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Attentive

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Never give up ​

​TEAM MEMBER UNIFORM

​•MAKE SURE TO COME TO WORK IN UNIFORM!!!

•NAME TAG

•WHISTLE

•URBAN AIR SOCKS

•MAKE SURE YOU HAVE ON APPROPRIATE PANTS !!! ( NO TIGHTS/LEGGINGS, NO HOLES IN JEANS IN INAPROPRIATE AREA’S)

•NO TENNIS SHOES ON THE COURT!!!

​TEAM MEMBER RULES

​•You must remain actively engaged in the job assignments by monitoring and enforcing park rules using vocal instruction, your whistle, hand signals to address violations that are observed.

•NO Leaning or Sitting 

•NO Talking to other Team Members 

•NO Eating or Drinking on Platform(Including Guests)

•NO Leaving Attraction or Platform without permission from Manager or Park Lead 

YOU WILL HAVE A 30 MIN BREAK ONLY IF YOU ARE DOING A DOUBLE​

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​4 CORE VALUES

WORLD CLASS HOSPITALITY ​

OPERATIONAL OF EXCELLENCE ​

FUN​

​Safety

​SAFETY

​•If You believe or see a part of your attraction may be Broken or Defective, please locate Manager or Park Lead, and notify them ASAP.​

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​SAFETY FIRST, GUEST FIRST

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NEVER TAKE SHORTCUTS

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​OPERATIONAL EXCELLENCE

​“Execute protocol and procedures guarantee a successful work environment ”

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MOVE WITH A SENSE OF URGENCY

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PROVIDE GUEST WITTH A CLEAN ENVIRONMENT

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​WORLD CLASS HOSPITALITY

Build a positive relationship with our guests to create long lasting experiences 

Make a guest aware that you care about them and their experience at the park.

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Never stand still and take any opportunity to help a guest.

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Engage with guest by encouraging, greeting, and complimenting.

​HAVING FUN

​Maintain a balance between work and fun,” Love what you do and others will too”

Get involved with guest and park challenges 

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ONLY PLAY ON THE ATTRACTION WHEN A CHILD IS ALONE …. HERE AT URBAN AIR COLLIERVILLE WE DON’T WANT A CHILD TO FEEL LONELY.

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​DISCIPLINARY POINT SYSTEM

​•LATE (1PT)

•CALL IN WITH NO COVERAGE (1PT)

•NOT WATCHING YOUR ATTRACTION(2PT)

•CONTINUED REDIRECTION FROM MANAGEMENT(3PT)

•GUEST COMPLAINT(6PT)

•CELL PHONE/APPLE WATCH (TERMINATION)

•NO CALL NO SHOW (TERMINATION)

•PROFANITY (TERMINATION)

•10 POINTS = TERMINATION

​WRISTBAND

​Platinum Wristband -Everything in the park

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Ultimate Wristbands ( Everything except Spin Zone, Bowling, VR)

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Deluxe Wristbands( Apex, Warrior Course, Battle beam, Dodgeball, Wipe out, Pro zone, Drop zone, Trapeze, Slam dunk)

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Basic Wristband( Apex, Dodgeball, Pro Zone, Drop Zone

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Color Wristband = Time Wristbands

​Watching Attraction

1. ​Check the Height ​

2. Make sure they have a attraction wristband

3. Check there TIME wristband ​

4. Make sure they have on Urban Air Socks ​

5. Make sure they are using the attraction correctly

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