​Amazon pays for the carrier to pick up the shipment from the Vendor’s warehouse.

​​Collect

​

​The Vendor is responsible for paying the carrier’s fee to delivery the items to the Amazon’s warehouse

​​Prepaid Small Parcel

• ​Small Trucks

• No appointment needed​

​Prepaid Truckload

​

​​Prepaid

• Big trucks

• Appointment is a must (CRDD)​

​Carrier Requested Delivery Date

• Prepaid Truckload vendors must create a date to deliver the shipment

• It must be in between the ship window to comply with the policies​

​

​

​

• The delivery date

• A PRO (Tracking/reference shipment number)

• In case the evidence is a BOL or POD and it is a scanned document, it needs a visible Amazon timestamp

​Proof of Delivery or BOL

Requirements:

​

The only correct

status for an invoice

to be used is

"POSTED"​

Freight Ready Date

Type of vendor: Collect  

​

It is the date vendor chooses for Amazon to go pick up the shipment

​You will find in the next slides some investigations to resolve

**They belong to EU Marketplace so make sure you use the correct tools and SOP

Good Luck!

​

Resolution code: POACEU22

​The attached evidence is compliant (Routing Request Response) but the FRD is out of the ship window.

​

It is a rejection even though the PO and ARN match because all of the requirements have to comply

Evidence attached is not what the vendor is requested to send.

The correct evidence should be a Carrier Central Appointment Screenshot​

​​

​

Example:​

Resolution code: POACEU36

Resolution code: POACEU48

Evidence attached is not what the vendor is requested to send.

The correct evidence should be a Proof of Delivery

​

​

Example:​

​

Resolution code: POACEB13

Not filled investigation

​

Part Never Received or All Never Received​

​

PO+ASIN search ​in Finops tools didn't have any results.