Customer Journey
Presentation
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Other
•
Professional Development
•
Hard
GSTD Trainer
Used 1+ times
FREE Resource
3 Slides • 0 Questions
1
2
3
Customer books an airline ticket and uses the airline services online or by visiting the sales desk.
Reservations
Acceptance of customer and baggage/s. Issuance of the Boarding Pass / Bag Tags, if any.
Check-in Counters
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